Terms and conditions

Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.

BOOKINGS AND QUOTES

Bookings can be made over the internet at www.byronbeachretreats.com.au or by calling Byron Beach Retreats on +61 403 617449. Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of booking. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the accommodation. The accommodation may be occupied by you only for the period stated on the booking confirmation.

PAYMENT POLICY

A deposit of 50% of the tariff cost must be received to secure the booking. Bookings are not confirmed unless and until deposit is received. Payment in full must be received no later than 30 days prior to your arrival. Payments of the amount due must be received in AUS dollars. net of any bank or other transaction charges. Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice.

PAYMENT OPTIONS

Payments are accepted by credit cards, Visa, MasterCard or AMEX. Credit card payments incur a surcharge. All payments are only accepted in AUS dollars. Payments can be accepted via direct deposit.

SECURITY DEPOSIT

A security bond of $1,500 is required at check-in. Your credit card will be debited in the event of but not limited to: damage to the property, equipment, breakages or if extra cleaning is required. Where a credit card is not available a $1,500 cash deposit will be required on check-in.

RATES & CHARGES

Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. Minimum length of stay restrictions apply to certain rates during special event periods. The price of your accommodation cannot be guaranteed until the deposit is received or if booking online full payment is required at time of booking.

CANCELLATION TERMS & CHARGES

If you wish to vary or cancel your Booking, please contact us immediately on +61 403 617449.

All cancellations will incur a cancellation fee

• The deposit is non-refundable in the event of a cancellation.

• If you have paid more than the deposit or paid in full and cancel your booking 30 days prior to check in you will be refunded all moneys less the 50% tariff deposit. If you cancel within 30 days of check in no refund will apply.

• Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.

• No variations or date changes are permitted.

CHILDRENS PRICES

Children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding. Additional charges will apply if port-a-cot or roll-away bed is required. Open water features and balconies need to be taken into consideration before booking, please contact management if you need further information. No refund will be given if the accommodation is deemed unsuitable after check in.

NUMBER OF GUESTS

At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. The use of extra beds other than the number booked will attract an additional tariff. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted and an eviction fee will be deducted from the security bond.

CHECK IN & CHECK OUT

Check in time is not before 3pm on the arrival date and check out time is not later than 10am on departure dates. Late departure is subject to prior arrangement and availability and extra charges may apply. You must notify Management of expected arrival time and a mobile contact number at least 7 days before arrival. Check-in/check-out and key collection/return procedure will be as follows, as per the property information sheet provided prior to check in, unless special arrangements have been made prior to arrival.

LINEN & TOWELS

We supply linen, pillows, blankets, bath towels and beach towels which must be left where supplied in the bedrooms or bathroom on departure.

CLEANING

A cleaning fee applies per property per stay and will be added to the tariff. Mid-stay cleaning and linen change can be arranged during your stay for an additional charge, at a cost to you. Please contact management for further details. On departure, your retreat is to be left in a clean and tidy state. Extra cleaning charges will apply if this condition is breached and will be deducted from the security deposit or credit card.

SMOKING

Smoking inside any retreat is strictly prohibited. If there is any evidence of smoking inside you will be charged an additional $1000 for a specialised clean to eliminate odours deducted from the security deposit or credit card. Please ensure doors and windows are closed if smoking on balconies or in courtyards.

PETS

Small well-behaved pets are considered at our pet-friendly retreats but are subject to prior arrangement and authorisation by Management and additional terms. A $75 pet-fee applies. Additional cleaning charges may apply if the terms are breached and will be deducted from the security deposit or credit card.

PERSONAL BELONGINGS

You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupant’s personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

TRAVEL INSURANCE

We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal baggage and loss of money and medical expenses.

BEHAVIOUR

Strict noise policy/curfew and no parties permitted. Parties or gatherings are strictly prohibited, unless prior arrangements have been made with Management. Disturbance to other Villa guests and neighbours, including but not limited to excessive noise and music is prohibited and may result in eviction without refund and additional security and/or eviction fees deducted from the security deposit or credit card. If a noise complaint/disturbance to neighbours occurs this may result in immediate eviction with no refund and an additional fee will be deducted from the security deposit or credit card.

PARTIES & FUNCTIONS

Parties and Functions are strictly prohibited. Breach of this condition may result in immediate termination and eviction without refund and extra charges for but not limited to security, cleaning, garbage removal, wear and tear, repairs etc may apply. Disturbance to neighbours, including excessive noise, is strictly prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses. If security is required to attend the Property due to noise complaints the security call out fee will be deducted from the security bond, if a second complaint is received this will result in immediate eviction with no refund and additional fees.

BREAKAGES AND DAMAGES

Upon check out the property should be left clean and tidy. Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full off the guest’s credit card or deducted from the guest’s security deposit. Excess cleaning required on departure or replacement of items broken or removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.

POOL & SPA RULES

All guests using the pool & spa do so at their own risk. You acknowledge that we are not responsible for accidents or injuries. No diving, running or pushing in pool area is allowed. Strictly no glassware allowed in the pool area. Children must be supervised at all times.

LOCKOUTS & LOSS OF KEYS

Lockouts will incur a standard or after hours call out fee & loss of keys will incur a replacement charge.

COMMERCIAL, FUNCTION, GROUP BOOKING USE

The properties are not to be used for commercial activities, functions, or group bookings including but not limited to hens/bucks groups, schoolies/school-leavers groups, engagements, elopements, or weddings. We reserve the right to cancel any bookings made that do not comply with these conditions. Breaches of these conditions during your stay may result in immediate termination without refund or rent or bond and further charges may apply.

LIABILITIES

You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.

NO TENANCY

You agree that regardless of your length of stay there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.

UNAVAILABILITY

If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g. but not limited to – storm, damage, etc) the Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy, failing which any moneys paid will be refunded in full.

BREACH OF TERMS AND CONDITIONS

You agree that, should you or your guests breach any of the terms and conditions: You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice

PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS

The terms and conditions of booking are subject to change without notice.

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